Read carefully, new house rules for yours and our safety

These processes will apply to every single patient who comes to see us for the near future.

We are delighted to be reopening the clinic following nationwide lockdown and want to reassure you that we have been working exceptionally hard, to not only meet the recommended government COVID-19 safety guidelines, but to exceed them. We are doing this by ensuring the highest standards of clinical practice are in place for your return. 

As we are making changes to the clinic and the way we practice, there are also some key processes that we are asking our patients to adhere to.

To keep everyone safe in and around SO Aesthetics we will be introducing new processes and protocols, some of which will be mandatory.

Before your appointment

In the days before your appointment we will be contact you either by email or telephone to confirm that you do not have any symptoms or feel unwell.

If you are experiencing any symptoms or feel unwell, we will use this opportunity to reschedule your appointment to a date at least 14 days after this conversation.  You will also be asked to confirm that you have understood the following guidelines and agree to adhere to them, otherwise we may not be able to reschedule your appointment.

If you are coming to see us for a treatment that involves facial aesthetics please do not wear makeup. If you are unable to do so, we ask you to remove your makeup before arriving or entering the clinic, otherwise we will be unable to treat you.

There are now COVID-19 specific consent forms that you will be required to complete, these will be attached to the bottom of your email.  Where possible please complete electronically and send it back to us in advance of your appointment, this will help us to minimise contact.  If you want to print off a copy and bring it with you, that is fine too.  If you are unable to print it at home we will provide a copy for you to fill out when you arrive.

You may be asked to sign or give your consent in an alternative manner than usual, this will be explained to you where necessary.

Entering the clinic

We will greet you on arrival at the clinic and guided you through the flow of your appointment. Contact will be reduced by doors etc being opened for you.

Every person will have their temperature tested as they enter the building and before we proceed with any consultations.  Should you have an unusual or very high temperature, our staff member may ask you to leave. This is to ensure the safety of our staff, as well as any other patients that may be in the building.

Please do not arrive early for your appointment. If you are early, we ask that you remain outside the clinic or in your car so we can reduce the number of people in the waiting room.

Every person will need to sanitise their hands as soon as they arrive and enter the building, hand sanitiser and a washing station will be available to you.

Our bathroom will not be available so we ask that you to ensure you have been to the toilet prior to your appointment.

We will have reduced capacity and perspex screens in our waiting room in order to minimise contact and adhere to social distancing. This means we will only be able to accommodate a maximum of 2 people at a time in our waiting room. However, we are monitoring our booking processes to try and ensure that we will have as few people as possible in the waiting room at one time.

All patients are required to come alone as there will not be space available for them to wait inside the clinic, this includes children and pets.

We will not be able to offer any drinks such as tea, coffee and water. You will be given a ‘gift bag’ with a bottle of water in, we ask that if needed you take a sip and pop it back in the bag.

Please try to attend your appointment with the least amount of belongings possible (e.g.bags/shopping bags/hats/coats/scarves/etc.), otherwise you will be asked to store these in the waiting room so we can reduce contamination in the treatment areas.  These items can be collected after your appointment.  Phones/purses/sunglasses/small items will be popped in a basket and follow you into the clinical room.

Moving around the clinic

There will be a one-way system in the clinic, and this will be signalled to you by the receptionist and/or your clinician.  Please ensure you adhere to this system throughout your time in the clinic. This also applies to our staff and clinicians.

Payment process

We can still accept cash but only for the exact amount, we will not be able to give you any change.

We have contactless options such as Apple and Google Pay, but we can also accept debit or credit card if that is preferred.

Your safety

We want to reassure you that extensive efforts have been made to ensure we have enough personal protective equipment (PPE).  Our staff will also be following these guidelines to the letter for the duration that they are in effect.

Appointment times will be longer so that we can sanitise equipment in between each treatment. We will be deep cleaning all rooms in use at the start and end of each day with specialist equipment.

We do hope these measures won’t be necessary for a prolonged period of time, and we will make it clear to you when we remove any or all of these protocols.

We’d like to say thank you in advance for following these guidelines, and doing your part to keep yourself, our staff, and your fellow SO patients safe. We are very much looking forward to welcoming you into the clinic again, in a way that ensures we are able to prioritise the health and wellbeing of everyone who walks through our doors.

If you have any questions, please do call us 07903216357

You can book an appointment here

Thank you,

Dr Matt, Nurse Nicola and all of the SOAesthetics Team

xxx