Introduction

This patient guide is produced for all our patients/clients to read and be aware of the facilities within our establishment.

The aims, objectives and summary of the statement of purpose are:

SO Aesthetics clinic strives to provide medical and cosmetic procedures to well-informed patients in a clinical environment using the highest quality and safest products and equipment. Treatments are delivered by extensively trained medical practitioners who undergo continuous training and improvement. This ensures that risks are minimal and patient receive appropriate treatments and aftercare resulting in high level of satisfactions.

Patients/clients are treated with honesty and integrity, in complete confidence and utmost discretion, in comfortable surroundings. All patient/client treatments will be fully discussed and costs issued at or after the first consultation as indicated within this guide.

Facilities available include reception, waiting area, toilets and treatment area. We aim to provide services of consistent good quality, for all patients/clients and only provide services that meet your needs and wishes

We will aim to make your treatment as comfortable and convenient as possible.

When confirming appointments, we will make every effort to inform potential patients/clients of details of the facilities.

Clinic staff may not be able to lift patients/clients and these limitations will be explained when confirming appointments.

Out of Hours

We operate an out of hours emergency telephone service should you develop an adverse reaction or effect following any treatment. In the unlikely event that your symptoms are life threatening please go to your local accident & emergency department.

Making an appointment

It is advisable to book an appointment as soon as possible to ensure that you get the time and practitioner of your choice.

Treatments offered

We carry out injectable cosmetic and medical procedures including anti-wrinkle injections, dermal fillers, mole and skin tag removal, Hydrafacials, Micro-Needling, knee injections and laser hair removal.

Cancellation Policy

At least 48 hours’ notice is required of a cancellation otherwise further bookings may require a booking fee of 50-100% fee of the booked appointment. The outcome will be based on the circumstances of the patient and at this establishment’s discretion.

Patient/client Consultation, Dignity and Confidentiality

This clinic has a policy of patient/client confidentiality and all information and records are kept safe and confidential. Records of all consultation and treatments are kept in patients’/clients’ notes

The privacy and dignity of patients/clients is respected at all times.

Consent Prior to Treatment

This establishment operates a consent policy, which will be issued at the first consultation for the patient/client to read and understand prior to proceeding with any treatment. You will be asked to read through this form carefully and the doctor / clinician will answer any queries you may have.

Clinic Policy on Children

For health and safety reasons children under the age of 16 are not permitted on the premises. We understand that this policy may cause some inconvenience, however safety is our priority.

Patient/Client Chaperone/Accompanying Policy

Within this clinic, we encourage the concept of chaperones accompanying patients/clients, within reasonable boundaries. The situation may arise, where a patient/client is accompanied by a next of kin or friend, or may request a member of staff (within reason) to accompany them. In such cases, the following rules will apply, where the chaperone will:

Have agreement from the patient/client to be present at the consultation

Have the ability and mental capacity to act as a chaperone

Introduce him/her to clinic staff and explain the purpose of their presence

Maintain confidentiality and comply with clinic policies

A record and details of such events will be kept in the patients’/clients’ notes

In any event, the member of staff in charge of the case would make the ultimate decision regarding the presence of chaperones.

Access to Health Records

All patients/clients have access to their health records in accordance with the Data Protection Act 1998 and the Freedom of Information Act. If you require access to your records, then please ask the secretary/ receptionist or the Registered Manager who will discuss this with you and agree on the level of information that you require access to. This clinic ensures that information provided to patients/clients and prospective patients/clients and their families is accurate and that any claims made in respect of services are justified

Smoking Policy

In order to provide a safe and smoke free environment for staff and patients, the establishment is a no smoking zone.

Valuables

Valuable items such as jewellery, which may have to be removed during treatment, can be kept securely while treatments are undertaken. Patients are advised to retrieve all such items after treatment. This establishment does not accept any responsibility for items lost or stolen.

Health and Safety

This establishment has a health and safety, risk management and incident reporting policy. We take part in staff continuing professional development to keep our skills and knowledge up-to-date.

Price List and Treatment Plan

Prices will vary depending on the extent of the area to be treated. A consultation is required prior to all initial treatments, enabling the patient/client to agree to a suitable course of treatment. An up-to-date price list is available as a separate list within the clinic. We do not offer a contract as such to our patients/clients, however, the consent form and attendance for the treatment denotes agreement to treatment.

Methods of Payment/Credit

All major credit/debit cards including America Express are accepted. We accept cash payment. We do not accept payment by means of cheques.

Review of Patient Guide

This guide provides clear and accurate information regarding treatment and its likely costs. If you have any comments about the presentation or the content of this Patient’s Guide please speak to a member of staff. The guide will be updated as necessary and reviewed annually. If you have any views on the information contained within, or the presentation of this Patient’s Guide we would welcome your comments. Please discuss with any member of staff.

Quality monitoring, Patient /Client Views and Survey Results

It is the aim of this clinic to obtain the views of its patients/clients at least once during their course of treatment, and use these to inform the provision of treatment and care of prospective patients/clients. Patients/clients are notified as to the availability of the survey within the Patient Guide. This establishment is committed to excellence in service and treatments performed in all areas of its services. We encourage feedback from patients regarding the standards of service, care and information, which you have received. We would welcome any comments or suggestions, which will enable us to work towards improving the quality of our treatment and services provided and ensure that patients receive adequate and correct information.

We have a feedback and suggestion box in reception. This establishment is always ready to respond to feedback received about the way in which its services are conducted. Audit of feedback is carried out quarterly and available on request.

The Patient Guide itself is always readily available to patients/clients and copies are available in the waiting room.